NASA KSC internal Memo: NASA KSC Laptop Theft


image From: KSC-Human-Resources
Sent: Friday, March 16, 2012 5:00 PM
To: KSC-DL-ExchangeWorld-(NASA)
Subject: NASA KSC Laptop Theft

You are receiving this communication to make you aware of a situation involving a potential compromise of Personally Identifiable Information (PII). All affected individuals will receive a subsequent communication through the U.S. mail at their home address. On March 5, 2012, a NASA laptop computer containing sensitive Personally Identifiable Information (PII) was stolen from a NASA KSC employee. We have verified that personal information was contained in the files that were on this laptop at the time it was stolen.

The files included information on NASA KSC employees such as name, social security number, race, national origin, gender, contact phone number, e-mail, date of birth, college affiliation, and grade point average.

Local and NASA law enforcement authorities are now conducting inquiries into the theft and the resulting potential for compromise of sensitive information.

NASA takes this loss very seriously and has convened a Breach Response Team to address this situation.

The team also is reviewing current policies and practices to determine what steps must be taken and what changes must be made to preclude a similar occurrence in the future. We do not believe that the PII contained in the files on the laptop computer was the motive for the theft. In addition, because the laptop computer was password protected, we also believe the probability is low that the information will be acquired and used for an unlawful purpose. At this time, there is no evidence to suggest that there has been any attempt to misuse any of your personal information.

However, we cannot say with certainty that PII is safe, so KSC has arranged with a company called Idexperts to provide affected individuals with cyber, identity, and credit monitoring and recovery services to help protect their identity, without cost, for a period of one year from the time of registration.

Next week a letter including a unique fraud monitoring enrollment code assigned by Idexperts will be mailed to affected individuals at their home address. This unique code will allow those affected to enroll with Idexperts to begin monitoring services (Note: recovery services are retroactive to March 5).

Employees who want to activate the monitoring service prior to letter receipt should send an email request to KSC-DL-Privacy-Manager@mail.nasa.gov from their government email address. We encourage those affected to take advantage of this free service. Additional information on identity theft can be found on the Federal Trade Commission web site: www.ftc.go. The web site also provides other valuable information that can be used now or in the future if problems should develop.

We deeply regret and apologize for any inconvenience and concern this breach may cause you.

Should you have any questions, a dedicated phone line is available for support at (321) 867-8905 between 7:30 am and 4:00 pm (Monday through Friday).

Tracy (Anania) Wetrich
Director of Human Resources
NASA, Kennedy Space Center
Phone: (321) 867-XXXX
Fax: (321) 867-XXXX

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